Young Person Code of Conduct

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Our Young Person Code of Conduct looks at how, together, we can build that safe and positive experience for all.

This is sets out what we expect you, and all other young people, during your time with us. And what you can expect from us, so you can spot if any of our staff or volunteers are behaving in a way that doesn't feel right.

What to expect from The Prince’s Trust

We’ll always:

• Treat you with respect and dignity

• Maintain professional boundaries, even during difficult or exceptional circumstances

• Be open and honest with you in all communications you receive from us during your time with the Trust

• Challenge any attitudes or behaviours that do not meet our expectations of staff, volunteers or young people

• Respond to any concerns relating to your safety and wellbeing, and provide support and guidance when it’s needed

• Protect your personal information

• Maintain complete confidentiality, unless we need to share your information to protect you or someone else (if any action is needed, we will always communicate this with you where possible)

We’ll never:

• Act in any way which could put you or others in danger and at risk

• Ignore or make light of your concerns or worries

• Meet or communicate in any way (face to face or online) with you outside of The Prince’s Trust environments

• Carry out our duties for The Prince’s Trust while under the influence of alcohol or drugs

What we expect from you:

I should always try to:

• Treat everyone on my course with dignity and respect (as I would if I were in the same room as them)

• Listen to the Prince’s Trust Executive, volunteer and/or the person who is speaking, follow the instructions given to me, and if I’m unsure about anything message the facilitator for support

• Be on time for course workshops, and come prepared and ready to participate with enthusiasm and embrace new ideas

• Find a quiet space before I log in to a workshop to avoid anything that might cause distraction or disruption

• Be considerate and appropriate in my interactions with everyone I encounter at The Trust

• Understand the importance of personal privacy and respect other’s right to confidentiality where required

• Respect the boundaries of other people on my course

• Be supportive of others – because everyone has different life experience, and approaches to problems and opportunities

I should not:

• Swear or use discriminatory language (this includes racism, sexism, ableism, homophobic, or transphobic comments)

• Share the personal information and/or confidential details of anyone on my course

• Contact or communicate with another young person outside of the course setting

• Involve my family or friends in the course, unless this has been agreed as part of course activity

• Attend any Prince’s Trust course, activities or events while under the influence of alcohol or drugs

If, at any time, your behaviour doesn’t meet these the Code of Conduct, The Prince’s Trust may be required to review your place on the course. This may result in removal from a live session or workshop and/or a one-to-one discussion with your named Prince’s Trust member of staff before a decision is made.

We’re also open to any feedback you might have about the support we provide, including suggestions on how to improve the course. You can find out more information about sharing feedback on the Help and Support page.